Why After-Sales Service Matters in Coil Processing Equipment
Investing in a metal coil slitting or cut to length lien is a major decision. But the machine itselt is only part of the value - what really sets a manufacturer apart is their after-sales service.
At Kinbenz, we belive long-term performance, stability depend on strong after-delivery support. That's why we've built a reliable, transparent and global-ready after sales support system for our customers worldwide.
Kinbenz Warranty Terms - Full Support After Commissioning
Every Kinbenz slitting line or cut to length line comes with a 1-year warranty starting from the sccussful completion of on-site commissioning.
Warranty Coverage Includes:
- Free labor for technical repairs during warranty period
- On-site engineer dispatch if necessary (buyer covers travel costs)
- Full support under proper daily maintenance and correct usage
On-Site Erection & Commissioning - Global Support by Kinbenz Engineers
Kinbenz provides complete on-site setup and commissioning support for your new coil processing equipment. Our skilled engineers will assist you from machine unpacking to successful trial runs.
Commissioning Scope Includes:
- Full installation supervision
- Blade and tooling alignment
- System calibration and testing
- Operator training & safety instructions
Standard time required: ~ 25 working days
Buyer's responsibility: Cover engineer travel expense (airfare, local transport, accommodation, meals)
If commissioning exceeds 30days due to buyer-side delay, an additional service fee will cost.
Technical Supprt After Warranty - Always Within Reach
Even after 1-year warranty ends, we don't stop helping you.
Post-Warranty Services:
- Free lifetime technical consultation via email or call
- Spare part sourcing from our factory and trusted suppliers
- Remote guidance for fault diagnosis or machine optimization
- Engineer dispatch available
Global-Friendly Process - Designed for Overseas Clients
Kinbenz has served clients in Europe, the Middle East, Southeast Asia, and South America. Our after-sales service model is designed to make international copperation smooth, efficient, and transparent.
Why Global Buyers Trust Out After-Sales Service:
- Clear cost structure with no hidden charges
- Timely engineer availability for urgent needs
- Spare parts supply chain that matches international standars
FQA:
Q: Can you dispatch engineers to my country for installation?
A: Yes, we send engineers globally for erection and commissioning. You only need to cover their travel, food, and accommodation.
Q: What if a part breaks down after warranty?
A: We provide spare parts sourcing and technical guidance. You only pay for the parts and optional on-site services.
Q: Do I have to train my own operators?
A: Buyer should prepare 1-2 local engineers for one line. Our engineers provide hands-on training during the commissioning phase - including maintenance, safety, and troubleshooting.
Case:
https://www.kinbenz-machine.com/cases/case-study-supplying-a-1600mm-high-speed-slitting-line-to-a-european-client-30356.html
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